Subscription Support
Supporting a Magento store is not "call us when something breaks". Every plan includes hours of work each month, round-the-clock monitoring, daily backups, security patches on the day they are published and updates of Magento and the modules. The plans differ in the hours, in how often the security audit runs and in the response time.
Unused hours carry over, extra work is billed in 15-minute steps, and you get a report every month. Not sure which plan you need? Press "Request" on any of them — we will look at your store and tell you honestly which one makes sense.
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